Refund policy

Refunds - 30-Day Money-Back Guarantee
We want you to love Neeshi. If it isn't right for you, email hello@shopneeshi.com within 30 days of delivery with your order number and a short note on your experience, and we'll refund your purchase to your original payment method.

• The guarantee applies to your first order only, one per customer and household.
• It covers up to 2 jars. For larger orders, unopened jars must be returned (at your cost) to be refunded.
• For subscriptions, it applies to the first shipment only.
• Refunds go to the original payment method only. We don't issue refunds by other payment apps, cash, or free product.
• Requests after 30 days from delivery are not eligible.

Damaged or incorrect items
Please inspect your order on arrival. Email us within 3 days of delivery with photos of the damaged item, the packaging, and the shipping label. We'll replace or refund the affected item(s). Undamaged items in the same order are not refunded.

Exchanges
Food items cannot be exchanged.

Our right to decline
We may decline requests that fall outside these terms, or where we see repeated claims or claims across linked accounts or addresses.